General FAQ:


What Products Do You Offer?

Currently, we offer two products: GlycoGenesis - our standard meal replacement option, which contains oats, coconut, flaxseed and protein, as well as our custom vitamin and mineral blend; and KetoGenesis - a very-low carbohydrate meal replacement to which you add fats (in the form of either oil or cream) to customise the calorie content. A day's worth of each product contains at least 100% of the European Union's RDAs for every micronutrient, and often more where higher amounts can be beneficial.


What's The Difference Between KetoGenesis And GlycoGenesis?

Put simply, KetoGenesis is more suited for a ketogenic (very low-carb) diet, whereas GlycoGenesis contains carbohydrates.

Ketogenenic diets are more suited for those who want to lose weight more efficiency, are diabetic, gluten intolerant, or just want more control over their calorie intake while not sacrificing their intake of micronutrients.

GlycoGenesis is set to approximately 2000 calories per day and you just have to add water and it's ready to drink. This does make the whole experience more simple, but it's less customisable and isn't suitable for everyone.

Most people are more familiar with a diet containing carbs, but there are benefits and drawbacks to both. If you think a ketogenic diet could help you, why not give it a try?


What's The Difference Between Standard And Premium Mixes?

One of the ways we've really tried to innovate the meal replacement industry is our flavour variation. Something our founder, Joe, found is that when he was doing a 100% shake diet it got quite boring with only five or six flavours. 

We sell our more unique premium flavours to help prevent getting bored, but as they are rare flavours, they're more expensive to source than the normal banana, chocolate, strawberry & vanilla. We also often sell less of the premium flavours as there are eight of them, and some people may just not like some of the flavours.

In terms of formula they are identical, but because the production cost is a little higher, there is a slightly increased price for premium flavours.


Why Do Your Products Have More Than 100% RDAs?

In short, the RDAs are the quantity of a nutrient that needs to be taken daily in order to prevent deficiencies in 97.5% of the population. Whilst this is, naturally, a good number to aim for, the prevention of a deficiency is not the same as achieving optimal health, which has been one of the main goals for us since we started recipe development.

For some nutrients we use the highest of the recommendations of the EU RDAs, US DRIs, US DVs and Nordic Nutrition Recommendations, whilst with others we go significantly over all of these in order to meet some of the benefits we have seen reported in recent medical literature. Whilst we do increase the levels of many micronutrients well beyond 100% of the RDA, we have been extremely careful to never get close to the Upper Tolerable Limits (the highest level of nutrient intake that is likely to pose no adverse health risks to almost all individuals of a population), so there should be no concern about the use of the product.

We have detailed specifics about our micronutrients here.


Will I Ever Become Deficient With The Forms Of Micronutrients You Use?

We've spent a great deal of time fine-tuning our micronutrient mix to make it the best in the world. We use only the most bioavailable forms of micronutrients (most frequently amino acid chelates) to promote optimal health.

When micronutrients are ingested, either in the form of food or supplements, they are bonded with amino acids in the gastrointestinal tract in order to make them electronically neutral. This bonding is necessary in order to allow the micronutrients to be absorbed and utilised by the body. This is also why certain micronutrients - such as calcium and magnesium - will compete with each other for absorption above a certain dosage intake - they are competing for the same amino acids to bind to.

By using amino acid chelates (micronutrients pre-bound to amino acids) in our micronutrient mix, this entire first step of micronutrient absorption is bypassed, as is all of the competition between micronutrients. Phytic acid - which normally inhibits the absorption of many minerals by binding to them before they can be bound to amino acids in the stomach - is also not an issue when consuming amino acid chelates, because the minerals are already strongly bound to the amino acids prior to consumption.

In short then, yes, the micronutrients in our products will be absorbed into the body extremely well, and you'll be able to feel the difference.

Want more information about specific forms of vitamins and minerals? Click Here.


How Much Soy Is In Your Products?

Some people are concerned about soy levels because there has been some talk about it lowering testosterone levels in men due to phytoestrogens. A recent metaanalysis has shown this isn't the case. You only need to worry about soy if you have an allergy, but we still understand any customer concerns about the topic and wanted to provide this information so you can make your own informed decision.

Our standard and premium flavours use whey concentrate which contains soy lecithin. Soy lecithin accounts for about 0.5% of the proteins we use, but on occasion batches can reach as high as 0.7%. We use 106.7g of protein in KetoGenesis and 118.5g in GlycoGenesis, so at most you can expect there to be 0.75g of soy per day in KetoGenesis and 0.83g in GlycoGenesis (assuming the batch has a 0.7% soy lecithin content).

Our vegan flavours use pure soy isolate. We use 104g per day in KetoGenesis and 110g in GlycoGenesis; so naturally, you can expect 104g and 110g of soy in those products respectively.


Are Your Pouches Recyclable?

We currently have three different types of pouches we use for our products: sample meal bags, 5-day KetoGenesis bags and 5-day GlycoGenesis bags.

Our 5-day KetoGenesis bags are oxo-biodegradable and recyclable, being formed of an inner layer of polyethylene terephthalate (PET) and an outer layer of Kraft brown paper. If choosing to allow them to biodegrade, please be aware that in order to do so, the bags need access to oxygen and bacteria (such as those found in soil). Sending these to a landfill will prevent the degradation process, as the bags will be starved of oxygen.

Our sample bags used to be mylar, a material that isn't widely recycled. We've recently changed to use oxo-biodegradable pouches for these as well.

Our 5-day GlycoGenesis bags are made of Mylar. We would love to use pouches made from the same material as our 5-day KetoGenesis bags, but unfortunately they are only manufactured in sizes up to 1kg (whilst 5 days of GlycoGenesis weighs almost 2.5kg). As and when the industry develops larger oxo-biodegradable bags, we will be switching to them for our 5-day GlycoGenesis bags too.

We recommend when throwing our pouches away, you peel off all labels and throw them in general waste. Our adhesive stickers are made from sustainable sources, but they cannot be recycled as most adhesives cause jams in recycling machinery. We've decided to use labels that can easily be peeled off so our pouches can be put into compost and decompose to minimise waste.


How Much Do You Charge For Postage?

Postage costs and delivery times vary between countries. The courier we use is Parcelforce, as they provide an eco-friendly service for all deliveries and we have found them to be very reliable.

Pricing is equally subsidised by us for all countries, with all orders to EU-based countries being free for orders of £225 or more.

Exact details of postage costs can be seen below:

Country

Shipping cost (up to 31.5kg)

Delivery time

United Kingdom

£0.00 - £2.00*

1-2 Business Days

Austria

£5.00

3 Business Days

Belgium

£3.00

2 Business Days

Bulgaria

£13.00

4-7 Business Days

Croatia

£11.00

4-6 Business Days

Czech Republic

£4.00

3-4 Business Days

Denmark

£5.00

3 Business Days

Estonia

£9.00

4-5 Business Days

Finland

£11.00

4-5 Business Days

France

£5.00

2-3 Business Days

Germany

£3.00

2-3 Business Days

Greece

£17.00

4-9 Business Days

Hungary

£5.00

4 Business Days

Iceland

£20.00 - £66.00**

4-6 Business Days

Ireland

£3.00

2 Business Days

Italy

£7.00

3-4 Business Days

Latvia

£7.00

4-6 Business Days

Lithuania

£5.00

4-6 Business Days

Luxembourg

£4.00

2 Business Days

Netherlands

£3.00

2 Business Days

Norway

£15.00

4-6 Business Days

Poland

£4.00

4 Business Days

Portugal

£8.00

4-5 Business Days

Romania

£13.00

4-6 Business Days

Slovakia

£6.00

3-4 Business Days

Slovenia

£6.00

4-5 Business Days

Spain

£7.00

3-4 Business Days

Sweden

£7.00

4-5 Business Days

Switzerland

£6.00

3 Business Days

* Standard shipping (two business days) for £0.00, express shipping (one business day) for £2.00.

** Prices vary based on package size and weight.

Please be aware that the timeframes listed are only the shipping times and do not take account of packing time. This can add on an extra couple of days in busy periods.


How Long Are Your Processing Times?

For KetoGenesis (which is more popular) we make sure our stock levels are always quite high, so that for most orders we are able to ship them out same-day if they are ordered before 12pm in the UK. Occasionally, if one flavour has been more popular and we are lower on stock, it will often take 1 working day to fulfil your order; if your order takes more than 2 working days to fulfil, we will contact you.

For GlycoGenesis, we make all bags to order due to it being a newer and less popular product. We aim to get GlycoGenesis orders out same-day depending on the size of the order and our courier's collection time. For larger orders or on days where we have received more GlycoGenesis orders than normal, it can take up to 3 working days if fulfil your order.

Sample bags are always packed to order, even for pre-mixed bags. We aim for samples to go out same day but depending on how many have been ordered, it can take up to 4 working days if you have ordered a multiple packs. Orders that contain a large number of sample packs will be low priority as these orders take a lot of time, and we find it unfair for one person's order to slow down everyone else's.

All of our bags are mixed in-house. We don't use stock limits on our site as we are always able to make a bag for a customer's order if we don't have it in stock. If there is a problem with your order we will always contact you about any delay you may experience.


What Is The Difference Between Order Fulfilled And Order Dispatched?

We feel this is an important distinction to make, especially if a problem with your order develops. A fulfilled order is one where we have packed your order, postage has been booked and we are waiting for our courier to collect it. A dispatched order is a fulfilled order that has been collected by our courier and is on its way to you.

If there is a problem fulfilling your order, then we have been unable to prepare it for dispatch. If there is a problem dispatching your order, then our courier is probably missing collections or we are unable to book postage for your package.

We will only send you an email when we fulfil your order as the courier will send you emails about dispatch details and we don't want to spam you with messages. If you want to know what stage your package is at, or you are having problems with the courier, feel free to contact us.


Can I get a refund if I dislike your products?

We are perfectly happy to refund the cost of any unused product provided you send unused, unopened bags to our return address.

The total refund given will be the total cost of all unopened bags sent back to us. Shipping costs will not be returned.

See our Returns Policy for more information.


 

KetoGenesis FAQ:


What Is Ketosis And Why Is It Beneficial?

For most people, glucose provides most of their energy supply from day-to-day in a process known as glycolysis. Ketosis is the name of the metabolic state when the body's primary fuel source is ketone bodies, not glucose. Ketosis is reached by consuming very few net carbs per day (generally under 30g), and comes with a host of benefits such as more sustained energy levels and fewer blood sugar spikes, which is particularly beneficial for diabetics.

Amongst other benefits, ketosis is great for dieting for a couple of reasons:

Firstly, people in ketosis have more sustained energy levels and due to having basically no blood sugar spikes, they experience fewer cravings for food which allows them to more easily achieve and maintain a Calorie deficit.

Secondly, when someone eats carbohydrates this stimulates an insulin response. The high levels of insulin associated with a higher-carbohydrate diet promote the storage of body fat, and block the release of fat from adipose tissue. During a ketogenic diet, this doesn't happen, meaning the fat stores can more readily be consumed for energy. The ketone bodies associated with ketosis are byproducts of the burning of fat.

Additionally the lack of blood sugar spikes is beneficial for anyone's health - not just those trying to lose weight - and it helps prevent diabetes too. People often also report that their energy levels and focus are not only more sustained, but elevated as well.


Why Not Add Oil And Sell Pre-Mixed?

There are two reasons for this:

In order for us to include oil in our packs it would need to be powdered, which involves binding it to a carrier such as maltodextrin or else the mixture could go rancid in transit. These carriers are almost exclusively carbohydrates, so using them in a ketogenic soylent is impossible. Some people are currently theorising at the possibility of mixing oil with acacia gum, a source of fibre, to achieve the same effect, but this would both hugely raise cost to our users, and significantly increase fibre content to levels that could cause digestive distress.

Also, adding oil would mean we'd lose out on some of our customisability. In its current form, KetoGenesis can reach a wide range of calorie levels simply by the addition of different amounts of oil or cream. If we sent oil out with it, this would be less possible.

We may look into selling our own oil in the future, however it would probably cost more than what olive oil and fish oil capsules would cost you at a local store. You would also have to pay added shipping due to increased weight and you would also lose the customisability of adding an oil you prefer; however you wouldn't have to take fish oil capsules separately. If we get enough requests to sell our own recommended oil then we will look into this option more.


Do I Only Have To Eat KetoGenesis?

It is not necessary to eat KetoGenesis for every meal. If you are wanting to experience the full benefits of ketosis then you'll have to replace it with other keto-friendly foods - high fat, moderate protein, very low carb.

In order to maintain ketosis, a good rule to follow is that you shouldn't consume more than 30 grams of net carbs per day. Net carbs are total carbs minus fibre but in the EU, foods are generally labelled with net carbs so you won't usually have to do any subtraction. So long as the combined total net carbs of all of the KetoGenesis and other foods you consume doesn't exceed 30 grams daily, you should be able to maintain ketosis just fine. Some people require an even lower carb intake, but this is generally quite rare - just be aware that if you are replacing meals with other foods and aren't experiencing ketosis, you may need to drop this total to 20 grams of net carbs per day.

Some people also seem to need to lower their fibre intake to induce ketosis. Due to the health benefits of fibre, we have ~16 grams of fibre per day in our packs. Unfortunately, we aren't able to customise orders to contain a lower content of fibre, as our fibre source comes mixed in with the micronutrients.


How Do I Prepare KetoGenesis?

Preparation for KetoGenesis is slightly more complicated than GlycoGenesis as you have to add oil or cream as well as water.

We have a full preparation guide here. We recommend using light olive, rapeseed, or avocado oil to get your calories. As none of these oils contain omega 3, we also suggest either taking fish/algal capsules or oils in order to get the recommended amount of omega 3.

We have a calorie calculator to help you customise your shakes for your daily calorie goals.

If you don't have time to use this to get a specific calorie intake, remember that for a 650kcal shake, you need to add about 60ml per meal of light olive oil for standard, premium & hypoallergenic, and 62ml for vegan.


What Is The Shelf Life Of KetoGenesis?

The shelf-life of KetoGenesis will vary slightly depending on when you purchase your order relative to when we last ordered in ingredients. However, we aim to ensure that any product you receive has at least 6 months before the end of its shelf-life when it reaches you, though this is more frequently 8-12 months.

Notably, the shelf-life date only indicates when we can no longer guarantee the micronutrient levels are as high as stated on the label. Vitamin C will be the first to drop below the stated level, but due to our increased content of most micronutrients, you should still get at least 100% of the RDA even if consuming some time after the shelf-life. However, we can not guarantee this, and therefore our official recommendation is to only consume prior to this date.


 

GLYCOGENESIS FAQ


Do I Have To Only Eat GlycoGenesis?

No. Whilst GlycoGenesis is able to replace any meal, it is not necessary to replace all meals with it. It is possible to do this, but it can also be used as a healthy replacement to any selection of meals throughout the day.


How Do I Prepare GlycoGenesis?

To prepare GlycoGenesis, simply add 118g of GlycoGenesis powder (standard and premium flavours) or 119g of GlycoGenesis powder (vegan) to 400 millilitres of water, and mix.

We reccomend using 400ml of water, however you can adjust this value depending on whether you prefer your shakes thicker or thinner.


What Is A Glycemic Index And Why Is It Important?

Glycemix Index (GI) is a measure of how much the carbohydrates in a food are able to increase your blood-glucose levels. Regular consumption of high-GI foods can lead to insulin resistance, which is a associated with a higher risk of developing diabetes, heart disease, fatty liver, atherosclerosis and many other negative health conditions.

It's always better to eat foods with a lower GI as they will keep you fuller for longer and will prevent any blood sugar and energy spikes, helping you stay consistently energised even hours after eating.

GlycoGenesis has not currently undergone official GI testing. However, all the carbohydrates contained in GlycoGenesis are from low-GI sources (predominantly oats), and there is plenty of protein and fat (which decrease GI of a meal). As such, we are confidant that GlycoGenesis has a low GI.


What Are The Main Ingredients Of GlycoGenesis?

Aside from our bespoke micronutrient mix, GlycoGenesis is composed of four main ingredients:

1) Oats. These provide the bulk of the carbohydrate content as well as the fibre, and a small amount of protein. They also contain some fat, including a good amount of monounsaturated fat and omega 6.

2) Protein powder. For standard variants this is composed of whey concentrate, whilst for vegan variants soy isolate is used. Both of these proteins are complete, which means they contain adequate amounts of all nine essential amino acids). They also both have a very high PDCAAS scores - a measure of the quality of a protein based on both the amino acid content and the ability for humans to digst them - with whey concentrate having the tied-highest overall score, and soy isolate having the highest score for a vegan source.

3) Coconut. This comes from coconut milk powder, and provides around 50% of the fats in GlycoGenesis. A large amount of these fats are in the form of medium-chain triglycerides (MCTs), which are particularly healthy saturated fats. One of these MCTs - lauric acid - has been shown to have potent antibacterial and antiviral properties, and even increase the rate of cell death in cancer cells.

4) Flaxseed. This provides the omega 3 content of GlycoGenesis. The omega 3 in flaxseed comes in the form of ALA, which converts to DHA and EPA (the forms used in the human body) after consumption. The rate of conversion is quite low, but we've included enough flaxseed in GlycoGenesis to ensure that healthy individuals meet their omega 3 requirements without any need to supplement.


What Is The Shelf-Life Of GlycoGenesis?

The shelf-life of GlycoGenesis will vary slightly depending on when you purchase your order relative to when we last ordered in ingredients. However, we aim to ensure that any product you receive has at least 6 months before the end of its shelf-life when it reaches you, though this is more frequently 8-12 months.

Notably, the shelf-life date only indicates when we can no longer guarantee the micronutrient levels are as high as stated on the label. Vitamin C will be the first to drop below the stated level but due to our increased content of most micronutrients, you should still get at least 100% of the RDA even if consuming some time after the shelf-life. However we can not guarantee this, and therefore our official recommendation is to only consume prior to this date.